We know that life can get busy sometimes and that it may not always be possible for you to attend your appointment.

If this is the case, and you wish to cancel or reschedule your GP or nurse consultation, please contact us, at least 1 hour before your scheduled appointment on telephone 03 441 4333. This will enable us to offer your appointment slot to another patient.

We reserve the right to charge patients the full cost of their scheduled consultation for late cancellation (less than 1 hour prior to a scheduled appointment) or for non-attendance.

Our fees for late cancellation and for non-attendance are listed below.