Do I need to enrol to visit The Village Medical Centre?
You do not need to enrol to see one of The Village Medical Centres’ doctors or nurses however, you will pay a higher consultation rate if you are not pre-enrolled.
What are your opening hours?
The Village Medical Centre is open from 8:00am to 5:00pm, Monday to Friday.
Is there parking available?
Yes there is. The Village Medical Centre is located at Terrace Junction (by the BP Roundabout) in Frankton. Our Centre is very accessible with easy parking around the centre, public parking under the building and one designated P5 car park right outside the door reserved for Village Medical Centre visitors only.
Mobility parking is available outside the Podiatrist and there is also a car park at the back of our building directly outside our rear entrance. Don’t hesitate to call us on 03 441 4333 if you require our assistance.
Is The Village Medical Centre wheelchair accessible?
Yes it is. There is mobility parking outside the Podiatrist and there is also a carpark at the back of our building directly outside our rear entrance. Don’t hesitate to call us on 03 441 4333 if you require our assistance.
I have Covid-19 symptoms but I still want to come in for my appointment. Can I do that?
If you have any symptoms of Covid-19 (including a cough, cold or any flu-like symptoms) please DO NOT enter our waiting room.
Instead, we respectfully request that you wait outside the practice and that you contact us on 03 441 4333 for further assistance.
We will be able to see you but we will need to ensure that you do not come into direct contact with our other patients and that our staff are wearing the appropriate protective equipment before we do so.
Do you perform Covid-19 tests?
Yes, we do. If you require a Covid-19 test, please DO NOT COME into the practice. In such circumstances, we respectfully request that you phone us first on 03 441 4333.
Keeping our staff, our patients and the members of our wider community safe from infection is our priority.
If you wish to have a PCR test we will need to send your sample to a laboratory to be analysed. The laboratory will contact you directly to advise you of your results and will typically be able to do so within 24-48 hours.
If you wish to have a RAT test we will be able to advise you of your result on the day of your appointment.
Do you offer phone or video consultations?
Yes we do. We have found that most patients enjoy having a choice and that many health concerns can be managed very well over the phone or via video call. A phone or video consultation will save you travel time and from having to wait in our waiting room when you arrive.
If your concern is urgent and you feel that you need to be seen in person, please call us on 03 441 4333 or, in an emergency, call an ambulance.
Can a GP visit me at home if I’m unwell?
We can visit you at home however, we do offer phone or video consultations and have found that many health issues can be managed well this way.
If your concern is urgent and you feel that you need to be seen in person, please call us on 03 441 4333 or, in an emergency, call an ambulance.
What if I am unable to attend my appointment?
We know that life can get busy sometimes and that it may not always be possible for you to attend your appointment.
If this is the case, and you wish to cancel or to reschedule your GP or nurse consultation, please contact us, at least 1 hour before your scheduled appointment on telephone 03 441 4333. This will enable us to offer your appointment slot to another patient.
We reserve the right to charge patients the full cost of their scheduled consultation for late cancellation (less than 1 hour prior to a scheduled appointment) or for non-attendance.
Click here to view our fees for cancellation and non-attendance.
How do I provide feedback or make a complaint?
The team at The Village Medical Centre aims to provide the best possible levels of care and service to patients.
However, if you (or a member of your family or whānau) are not satisfied with the care and/or service which you received when you visited our practice you have a right to complain pursuant to Right 10, The Code of Health and Disability Services 1996 (“The Code”).
We encourage you to talk to us about any concerns which you may have directly, and at an early stage.
If you wish to make a formal complaint, please speak with a member of our reception team. They will give you a “Patient Complaint Form” which you may either complete while you are at the practice or take away with you to fill in at home. They will also provide you with an information sheet which details our internal complaints process.
If you do not feel that your complaint has been satisfactorily resolved or if you do not wish to raise your complaint with us directly you may make a complaint to the Office of the Health and Disability Commissioner. The Office of the Health and Disability Commissioner can be contacted via freephone: 0800 11 22 33.
Will I be contacted about my laboratory and/or test results?
If you are advised to have a test by one of our GP’s or nurses you will be informed of the reason why the test has been recommended, and how and when you will be advised of your results.
It is our policy not to contact patients if their laboratory and/or test results are normal.
If you would like us to contact you about your laboratory and/or test results even if they are normal please let your GP or one of our nurses know.
In the event that your laboratory and/or test results are abnormal and further action is required, a member of our clinical team will contact you.
Laboratory and test results are available online for patients who have registered to use MyIndici, our health and wellbeing portal.
If you would like to register for MyIndici please speak with a member of our reception team.
I would like to enrol my child or children at The Village Medical Centre. How do I do that?
We welcome patients of all ages at The Village Medical Centre, and a lot of families have chosen to enrol their children with us. If you would like to enrol your child, or children, with us you can do so either online, by visiting our website www.villagemedicalcentre.co.nz, or by calling into the practice and speaking with a member of our reception team who will assist you with the manual enrolment process.
Please be advised that at least one parent must be enrolled at The Village Medical Centre before their child or children will be able to enrol with us.
How can I request a repeat prescription, and how much does it cost?
Repeat prescriptions can be easily requested online via myindici, our health and wellbeing portal. The portal is also a great place to book appointments and view your test results. If you have not yet registered for myindici, and you would like to do so, please contact our reception team on the number below.
You can also request a repeat prescription by contacting our reception team on telephone: 03 441 4333. Please ensure that you have the details of the medication(s) that you require on hand when you contact us.
Prescribing medical staff retain discretion over the need for a consultation prior to the generation a repeat prescription.
Please allow up to 48 hours for your standard prescription to be sent to your nominated pharmacy. We charge an additional amount for prescriptions which are required urgently and these can be collected on the same day that they are requested.
The cost of a standard repeat prescription is currently $35.00. The cost of an urgent repeat prescription is currently $40.00. Payment is expected at the time that you request your repeat prescription and can be made either online within myindici or via telephone by contacting our reception team.
I am only visiting New Zealand, will I still able to be seen by one of your doctors?
Yes. However, you will pay a higher fee than patients who have enrolled with us and who live locally, and you will need to pay for the cost of your consultation at the time that you book your appointment.
Do I need to enrol to visit The Village Medical Centre?
You do not need to enrol to see one of The Village Medical Centres’ doctors or nurses however, you will pay a higher consultation rate if you are not pre-enrolled.
What are your opening hours?
The Village Medical Centre is open from 8:00am to 5:00pm, Monday to Friday.
Is there parking available?
Yes there is. The Village Medical Centre is located at Terrace Junction (by the BP Roundabout) in Frankton. Our Centre is very accessible with easy parking around the centre, public parking under the building and one designated P5 car park right outside the door reserved for Village Medical Centre visitors only.
Mobility parking is available outside the Podiatrist and there is also a car park at the back of our building directly outside our rear entrance. Don’t hesitate to call us on 03 441 4333 if you require our assistance.
Is The Village Medical Centre wheelchair accessible?
Yes it is. There is mobility parking outside the Podiatrist and there is also a carpark at the back of our building directly outside our rear entrance. Don’t hesitate to call us on 03 441 4333 if you require our assistance.
I have Covid-19 symptoms but I still want to come in for my appointment. Can I do that?
If you have any symptoms of Covid-19 (including a cough, cold or any flu-like symptoms) please DO NOT enter our waiting room.
Instead, we respectfully request that you wait outside the practice and that you contact us on 03 441 4333 for further assistance.
We will be able to see you but we will need to ensure that you do not come into direct contact with our other patients and that our staff are wearing the appropriate protective equipment before we do so.
Do you perform Covid-19 tests?
Yes, we do. If you require a Covid-19 test, please DO NOT COME into the practice. In such circumstances, we respectfully request that you phone us first on 03 441 4333.
Keeping our staff, our patients and the members of our wider community safe from infection is our priority.
If you wish to have a PCR test we will need to send your sample to a laboratory to be analysed. The laboratory will contact you directly to advise you of your results and will typically be able to do so within 24-48 hours.
If you wish to have a RAT test we will be able to advise you of your result on the day of your appointment.
Do you offer phone or video consultations?
Yes we do. We have found that most patients enjoy having a choice and that many health concerns can be managed very well over the phone or via video call. A phone or video consultation will save you travel time and from having to wait in our waiting room when you arrive.
If your concern is urgent and you feel that you need to be seen in person, please call us on 03 441 4333 or, in an emergency, call an ambulance.
Can a GP visit me at home if I’m unwell?
We can visit you at home however, we do offer phone or video consultations and have found that many health issues can be managed well this way.
If your concern is urgent and you feel that you need to be seen in person, please call us on 03 441 4333 or, in an emergency, call an ambulance.
What if I am unable to attend my appointment?
We know that life can get busy sometimes and that it may not always be possible for you to attend your appointment.
If this is the case, and you wish to cancel or to reschedule your GP or nurse consultation, please contact us, at least 1 hour before your scheduled appointment on telephone 03 441 4333. This will enable us to offer your appointment slot to another patient.
We reserve the right to charge patients the full cost of their scheduled consultation for late cancellation (less than 1 hour prior to a scheduled appointment) or for non-attendance.
Click here to view our fees for cancellation and non-attendance.
How do I provide feedback or make a complaint?
The team at The Village Medical Centre aims to provide the best possible levels of care and service to patients.
However, if you (or a member of your family or whānau) are not satisfied with the care and/or service which you received when you visited our practice you have a right to complain pursuant to Right 10, The Code of Health and Disability Services 1996 (“The Code”).
We encourage you to talk to us about any concerns which you may have directly, and at an early stage.
If you wish to make a formal complaint, please speak with a member of our reception team. They will give you a “Patient Complaint Form” which you may either complete while you are at the practice or take away with you to fill in at home. They will also provide you with an information sheet which details our internal complaints process.
If you do not feel that your complaint has been satisfactorily resolved or if you do not wish to raise your complaint with us directly you may make a complaint to the Office of the Health and Disability Commissioner. The Office of the Health and Disability Commissioner can be contacted via freephone: 0800 11 22 33.
Will I be contacted about my laboratory and/or test results?
If you are advised to have a test by one of our GP’s or nurses you will be informed of the reason why the test has been recommended, and how and when you will be advised of your results.
It is our policy not to contact patients if their laboratory and/or test results are normal.
If you would like us to contact you about your laboratory and/or test results even if they are normal please let your GP or one of our nurses know.
In the event that your laboratory and/or test results are abnormal and further action is required, a member of our clinical team will contact you.
Laboratory and test results are available online for patients who have registered to use MyIndici, our health and wellbeing portal.
If you would like to register for MyIndici please speak with a member of our reception team.
I would like to enrol my child or children at The Village Medical Centre. How do I do that?
We welcome patients of all ages at The Village Medical Centre, and a lot of families have chosen to enrol their children with us. If you would like to enrol your child, or children, with us you can do so either online, by visiting our website www.villagemedicalcentre.co.nz, or by calling into the practice and speaking with a member of our reception team who will assist you with the manual enrolment process.
Please be advised that at least one parent must be enrolled at The Village Medical Centre before their child or children will be able to enrol with us.
How can I request a repeat prescription, and how much does it cost?
Repeat prescriptions can be easily requested online via myindici, our health and wellbeing portal. The portal is also a great place to book appointments and view your test results. If you have not yet registered for myindici, and you would like to do so, please contact our reception team on the number below.
You can also request a repeat prescription by contacting our reception team on telephone: 03 441 4333. Please ensure that you have the details of the medication(s) that you require on hand when you contact us.
Prescribing medical staff retain discretion over the need for a consultation prior to the generation a repeat prescription.
Please allow up to 48 hours for your standard prescription to be sent to your nominated pharmacy. We charge an additional amount for prescriptions which are required urgently and these can be collected on the same day that they are requested.
The cost of a standard repeat prescription is currently $35.00. The cost of an urgent repeat prescription is currently $40.00. Payment is expected at the time that you request your repeat prescription and can be made either online within myindici or via telephone by contacting our reception team.
I am only visiting New Zealand, will I still able to be seen by one of your doctors?
Yes. However, you will pay a higher fee than patients who have enrolled with us and who live locally, and you will need to pay for the cost of your consultation at the time that you book your appointment.